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Privacy Policy

By signing up for our services, you agree to our Privacy Policy.

Privacy Policy

WE TAKE OUR CUSTOMERS’ PRIVACY SERIOUSLY AND WE WILL ONLY COLLECT AND USE YOUR PERSONAL INFORMATION AS OUTLINED BELOW.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information that relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and only if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit, you remain anonymous and at no time can we identify you unless you have an account on the Site and log in with your username and password.

If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at feedback@jumixdesign.com.

COLLECTION OF PERSONAL INFORMATION

Jumix does not sell, share, or trade customers’ personal information collected online with third parties.

When you create a Jumix account, the personal information we collect may include your:

  • Name
  • Email Address
  • Telephone Number
  • Company Name
  • Company Address
  • Tax Identification Number

The personal information we collect from you will be used in some or all of the following ways:

  1. To deliver the products or services you have purchased from Jumix
  2. To update you on delivery and provide customer support
  3. To provide you with relevant product or service information
  4. To process your orders and requests
  5. To administer your account
  6. To verify transactions
  7. To improve website layout and content
  8. To conduct demographic research and analytics
  9. To send you relevant marketing content, if permitted

We may pass your name and address to third parties (e.g. payment gateways, Meta platforms) for facilitating your website set-up or marketing service purposes.

When you register on our website, we may also use your personal information to send you marketing and/or promotional materials. You may unsubscribe anytime by using the link provided in those materials.

UPDATING YOUR PERSONAL INFORMATION

In accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, this Privacy Policy serves as a notice to inform Malaysian users of the following:

  • Purpose of Data Collection: We collect and process your personal data primarily for account creation, transaction processing, service delivery, marketing (with your consent), and support purposes.
  • Disclosure to Third Parties: Your data may be shared with our partners, affiliates, and service providers, but only to fulfil the purposes stated above.
  • Access and Correction Rights: You may request to access or update your personal data at any time by contacting us.
  • Data Security: We take appropriate measures (technical and organizational) to safeguard your data from unauthorized access or disclosure.
  • Choice and Consent: You may choose not to provide certain data, but it may limit your use of some services. You may also withdraw consent at any time.
  • Retention of Data: Personal data will only be retained as long as necessary for the fulfillment of the purposes it was collected or as required by law.

For further inquiries or requests, please contact our PDPA officer at support@jumixdesign.com.

GDPR COMPLIANCE (FOR EU USERS)

If you are located in the European Union (EU) or the European Economic Area (EEA), the General Data Protection Regulation (GDPR) applies to you. As such, you have the following rights regarding your personal data:

  • Right to Access – You have the right to request access to your personal data.
  • Right to Rectification – You can request corrections to inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”) – You may request that we delete your data, under certain conditions.
  • Right to Restrict Processing – You may request to limit how your data is used.
  • Right to Data Portability – You can request your data in a structured, commonly used format.
  • Right to Object – You may object to certain types of data processing, including direct marketing.
  • Right to Withdraw Consent – You can withdraw consent for data processing at any time.

If you would like to exercise any of these rights, please contact us at support@jumixdesign.com. We respond to all requests in accordance with GDPR timelines and obligations.

We process personal data based on your consent, legitimate business interests, or compliance with legal obligations. Data transfers outside the EU are done with adequate safeguards.

UPDATING YOUR PERSONAL INFORMATION
You can update your personal information anytime by accessing your billing account on the Jumix website.

SECURITY OF YOUR PERSONAL INFORMATION

Jumix ensures that all information collected is safely and securely stored. We protect your personal information by:

  • Restricting access to authorized personnel only
  • Using up-to-date security technologies
  • Securely disposing of information no longer required

DISCLOSURE OF PERSONAL INFORMATION

We do not share your personal data with unrelated third parties except:

  • For legal compliance
  • To protect life or public safety
  • To complete a transaction (e.g., with payment gateway partners)

With our sister companies or affiliates for internal business or marketing purposes (with your consent)

COLLECTION OF COMPUTER DATA

When you visit Jumix, our servers automatically log certain data such as:

  • IP address
  • Browser type
  • Referring URL
  • Visited pages and time spent
  • Date and time of access

This information helps us improve our services and user experience. It is not used to identify individuals unless necessary for fraud detection or law enforcement.

Jumix uses tools like Google Analytics and Remarketing for performance tracking and marketing optimization. You may opt-out via Google Ads Settings: https://www.google.com/settings/ads

USER COMMUNICATIONS

If you communicate with Jumix, whether via email, WhatsApp, direct messages, testimonials, or any other channel — we may collect and retain those communications for purposes such as responding to your inquiries, improving our customer service, or showcasing client feedback on our platforms (with your permission, where applicable). These communications may also be used to resolve disputes or troubleshoot issues you’ve reported.

NON-PERSONAL INFORMATION

We may also collect non-personally identifiable information such as anonymized usage trends, browser types, general location data (e.g., country or city), referring pages, or aggregated service analytics. This data does not directly identify any individual and is used for purposes such as improving website performance, marketing insights, and enhancing user experience.

DATA DELETION POLICY

You may request to delete your personal data by emailing us at support@jumixdesign.com. Accounts will also be deleted:

  • After 24 months of inactivity
  • If found in violation of terms or involved in illegal activity

Deleted data is permanently removed from our systems and cannot be recovered. Some data may persist temporarily in backup archives before eventual deletion.

 

CHANGES TO THE PRIVACY POLICY
Jumix reserves the right to modify this Privacy Policy at any time. Updates will be published on this page. Please review this page periodically for changes.

COMPLAINTS ABOUT PRIVACY BREACHES

If you believe your privacy has been compromised or mishandled by Jumix, please contact us at feedback@jumixdesign.com and we will promptly investigate and resolve the matter.

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